RETURN POLICY
Access our return portal HERE
We will happily accept items in perfect condition (unworn, unwashed, unaltered, unused with no makeup or deodorant stains, animal hair, perfume, cigarette smell or stains of any kind) for STORE CREDIT ONLY.
Store Credit is to be used at checkout with your order.
Items must be returned within 30 business days of receiving your order.
Final sale items cannot be returned or exchanged. The following is a list of FINAL SALE items.
- Jewelry
- Hats
- Items Marked Final Sale which include any SALE item discounted 35% or more.
** If items are returned that were ordered with a FREE gift promo, you will be charged for the free gift if the free gift is not also returned.
** If items are purchased with a store credit, you may not return more than 2x.
HOW TO RETURN
Return shipping costs must be paid by the customer. Please use USPS, UPS, or FedEx.
Ship your return to:
16 Hollows Dr SW
Cartersville, GA. 30120
Please keep returned merchandise (if possible) in original packaging. We ask that you include the packing slip, the sheet of paper in the bag with your order number and purchase information, with your return. If you do not have your packing slip, please write your name, email, and order number on a sheet of paper and include it in the return.
Please allow up to 14 business days for us to receive and process your return. Upon receiving and processing your return, we'll email your store credit to you.
* COL1972 is not responsible for any lost returns. We recommend a shipping method with proof of delivery and/or tracking number.
DAMAGED ITEMS
If your item arrives damaged, access our return portal HERE. within two days of receipt of your order. Please include photos of the damage.
SHIPPING INFORMATION
We only ship within the United States, Canada and Puerto Rico, at this time.
All shipping is based on business days and does not include weekends or holidays. Orders placed after 2:00pm ET will be processed the following business day. Delivery does not occur on weekends or holidays.
If you order multiple times in one day, please email us at info@col1972.com and we will combine your orders and refund the extra shipping charges.
USA & Canada shipping is based on weight.
FREE Shipping on orders of $150 or more - can not be combined with other discounts.
Should your package be lost in transit, email us at info@col1972.com with your order number. We will file a claim for the package and if your package cannot be found upon completion of the investigation, we will reship your items. If the items are no longer available, we will issue a store credit. We are not able to file a claim for missing packages until the package has been in transit for at least 15 days.
We are not responsible for any delays caused by shipping carriers and cannot refund shipping if the shipping carrier does not meet their guaranteed shipping times.
Please contact them directly regarding your delayed package.
We are not responsible for merchandise that is lost or stolen upon delivery. We are unable to issue a refund if the shipping carrier confirms delivery. Please contact the carrier directly regarding your missing package.
